Debt collection · Large corporates, institutions, regulated industries
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Expertise II.1

Amicable collection from businesses.

Unpaid invoices, recurring delays, commercial disputes: a structured reminder process that preserves the business relationship and speeds up payment, before any legal action.

Key facts
Annual volume
100 to 50,000 cases
Unit amount
€500 to €5M
Channels
Letter, email, phone
Submission
REST API, SFTP, upload
Ramp-up
2 to 4 weeks
1.Reminder plan

Ninety days, from first notice to decision.

Every case follows a written plan, approved with you. Disputes are investigated in parallel so that sound cases are not held up.

Channel
D0Receipt
D+1Opening
D+3
D+10
D+30
D+45
D+60
D+90Decision
Control
Verification of documents and contacts
Case review
Letter
Initial R124-4 letter
Formal reminder
Formal notice
Email
Notice to billing contact
Reminder
Instalment proposal
Phone
Call to accounts department
Negotiation
Executive-level call
Outcome
Payment, investigated dispute or litigation
Standard actionControl point or binding actA named contact on both the creditor and the debtor side
2.B2B specifics

B2B is won on substance.

Three rules that structure every B2B amicable mandate.

Commercial disputes

The dispute before the reminder.

Challenged purchase order, partial delivery, expected credit note: every blocker is qualified and sent back to the creditor with a recommendation before any further reminder.

Payment plans

Agreements kept, not just signed.

Instalment plans are sized on the debtor's actual cash flow and monitored instalment by instalment, with immediate follow-up on any missed payment.

Customer relationship

Recovering without breaking ties.

Your debtors are often still your customers. Exchanges remain courteous and factual, to preserve the business relationship.

3.Deliverables

What you receive.

Formats are set in the mandate agreement and integrated into your tools from day one.

DAILY · API / CSV

Action log

Every contact, promise and payment, case by case.

MONTHLY · XLSX

Reconciliation

Collections file ready for your ERP.

MONTHLY · PDF

Steering committee

Rates by segment, disputes, action plan.

AT D+90 · CSV

Reasoned return

Unrecovered cases, with the reason and supporting documents.

§Pilot

Start with a pilot batch.

Entrust a sample of 5,000 to 20,000 cases for 90 days. Results are measured against your current provider, on identical segments.

Propose a pilot batch  →
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